6 June 2019
During a routine inspection
Tall Trees is a residential care home providing personal and nursing care to 34 people aged 65 and over at the time of the inspection. The service can support up to 44 people.
Tall Trees accommodates 34 people across 2 separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
¿ People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
¿ Staff had a good knowledge of how to keep people safe from harm.
¿ People were supported to take their medicines in a safe way and staff knew when to administer ‘as and when required’ medicines to people.
¿ Staff were recruited safely, and appropriate checks were carried out before they started work at the service.
¿ Where errors occurred, lessons were learned, action was taken and embedded into the service to prevent re-occurrence.
¿ The registered manager ensured that staff received appropriate training based on people’s individual needs.
¿Staff had a good understanding of key pieces of legislation and when they should be applied.
¿ Quality assurance processes were in place to ensure the safety of the service and these supported the safe running of the service.
¿ People received care and support based on their individual assessment, needs and preferences.
¿ People were supported by staff who understood the need to ensure person centred care and to respect and listen to people.
¿ People told us they felt well cared for by staff who treated them with respect and dignity and encouraged to keep their independence for as long as possible.
¿ Systems were in place for people to raise complaints and concerns. Where complaints were raised, action was taken and fed back to people.
¿ There was a strong emphasis on continually striving to improve the service. Management recognised, promoted and regularly implemented innovative systems to provide a high-quality service.
¿ People and staff spoke extremely positively about working for the registered manager. They felt well supported by them and could talk to management at any time.
¿ The service worked in partnership with other organisations to make sure they were following current practice and providing a high-quality service.
Rating at last inspection
The last rating for this service was good (report published 06 December 2016)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk