Background to this inspection
Updated
9 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 2 inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 15 May 2023 and ended on 20 June 2023. We visited the location’s office on 15 June and one of the community based shared accommodation blocks on 20 June 2023.
What we did before the inspection
The provider was asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information we had about the service to plan our inspection.
During the inspection
We spoke with 1 person using the service at a particular project, 2 people using the service at a different project and to 4 relatives over the phone. We spoke with 4 staff altogether including, 2 care workers, 1 project manager and the registered manager.
Updated
9 November 2023
About the service
Creative Support is a domiciliary home care service, providing regulated activity personal care. The service provides support to people who require support to live as independently as possible either in shared houses or individually. At the time of our inspection there were 18 people using the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support:
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff enabled people to access specialist health and social care support in the community.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks. People’s care, treatment and support plans reflected their range of needs, and this promoted their well-being and enjoyment of life.
Right Culture:
People received good quality care, support, and treatment because trained staff and specialists could meet their needs and wishes. Staff placed people’s wishes, needs, and rights at the heart of everything they did. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The rating for this service in our last inspection was good (published 26 May 2021) .
Why we inspected
This focused inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.