6 March 2014
During an inspection looking at part of the service
The provider informed us about the changes and improvements they intended to make and sent us an action plan telling us how they would make those changes and achieve full compliance with the regulation. They told us this would be completed by 31 December 2013.
We contacted, after obtaining their permission, people who had been using this agency. We did this to ask them about their experiences of using the service and the support the manager and staff had provided. We also spoke with staff who worked for the agency about their work and how care was planned and recorded.
People who used the agency told us felt they received "very good, reliable" and "brilliant" care and support from "helpful" and "polite" care staff. They also told us they could speak to the manager and senior staff when they wanted and if they had any problems with the service provision.
We found at this inspection that care plans were detailed and written in a person centred manner and based on a comprehensive needs and risk assessment. People's care was being regularly reviewed in conjunction with other health and social care professionals and the agency had developed good relationships with other care providers.