Our inspection was unannounced and took place on 8 December 2015. A new provider had been registered for the home in May 2015. This was their first inspection.
The provider is registered to accommodate and deliver personal care to five people who lived with a learning disability or associated need. Four people lived at the home at the time of our inspection.
The manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew what they needed to do to ensure the risk of harm and abuse but they had not notified us of an incident that had occurred that they were required to.
Medicines were managed safely and were given to people as they had been prescribed.
Staff received induction and the day to day support they needed to ensure they met people’s needs and kept them safe.
Kind and caring staff were available to meet people’s individual needs. Staff had received the training they required to fully equip them with the skills they needed to support the people in their care.
Recruitment processes ensured that unsuitable staff were not employed.
Staff understood the requirements of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). This ensured that people received care in line with their best interests and would not be unlawfully restricted.
People were encouraged to make decisions about their care. If they were unable to their relatives were involved in how their care was planned and delivered.
Staff supported people with their nutrition and dietary needs to promote their good health.
All people received assessments and/or treatment when it was needed from a range of health care and social care professionals which helped to promote their health and well-being.
People felt that they were offered and enabled to engage in recreational activities that met their preferred needs.
Systems were in place for people and their relatives to raise their concerns or complaints.
People, relatives and staff felt that the quality of service was good. The management of the service was stable and staff and relatives had confidence in the leadership of the home.