Updated 5 March 2020
Global Health Medical Services is a medical clinic located at 68 Kenway Road, Earls Court, London, SW5 0RD. It is situated in a mainly residential area to the west of central London. The service is easily accessible by public transport and limited parking is available on surrounding streets.
The clinic utilises two floors of a converted residential building, occupying the basement and ground floors. The service consists of a waiting/reception area, consulting room and patient toilet on the ground floor and a further consultation room, bathroom and recovery room on the basement floor. The space was shared with a separate service which offered aesthetic beauty treatments and which mainly used the consulting room in the basement. The activities carried out by that service do not fall within the scope of registration with the Care Quality Commission.
The clinic is open from 9am to 5pm Monday to Saturday and closed on Sundays. The service offers pre-bookable face-to-face appointments for acute illness and minor injuries. It also operates a call out service which was available 24 hours a day, seven days a week. Clinical services are provided by two lead doctors and another doctor, when required. There is also a receptionist carrying who carries out the general management and administrative duties. The call out service is provided by the lead doctors themselves and was not contracted out. Patients could be seen either at the clinic or at home, hotels and business addresses. The service’s patients are mainly visitors from Arabic speaking countries. Staff are able to communicate in a variety of European languages and Chinese.
The provider is registered with the CQC to carry out the regulated activities diagnostic and screening procedures, surgical procedures, family planning and treatment of disease, disorder or injury. The service provides medical services for adults and children. The service did not have a functioning website at the time of this inspection.
How we inspected this service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.