5 December 2022
During an inspection looking at part of the service
Longmoor Lodge is a residential care home providing accommodation and personal care to up to 46 people. The service provides support to older people, specialising in dementia care. At the time of our inspection there were 29 people using the service. The care home is split over two floors with a number of communal lounges, quiet spaces and dining areas for people to use.
People’s experience of using this service and what we found
Safeguarding processes were robust and ensured people were protected from the potential risk of abuse. There were enough suitably trained staff to meet the needs of people using the service, which included taking time to meet people’s emotional and social interaction needs. Risks to people were assessed and person-centred guidance was in place for staff to support people safely. The home was clean and well maintained. People received their medicines as prescribed. Accidents and incidents were reported, analysed and action taken to mitigate risk to people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were comprehensive quality assurance systems in place to monitor the quality of the service. A range of checks were completed by the registered manager and provider to ensure risks were identified and action was taken to mitigate them. The service actively sought feedback from all relevant stakeholders and used feedback to drive improvements. People were complimentary about the care they received and had positive relationships with staff. The service worked in partnership with a range of professionals, seeking and following recommendations where appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 9 March 2021) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
The inspection was prompted in part due to safeguarding concerns which had been raised by the provider. As a result, we undertook a focused inspection to review the key questions safe and well-led only. During this inspection we found the provider had taken necessary action to keep people safe.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Longmoor Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.