The Laurels and The Limes Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's equality and diversity was explored through assessment and care plans. A 'You said, we did' board was in place and evidenced action was taken to address people's suggestions. Most people told us they felt their views were listened to and they could express needs and wishes. We received mixed feedback regarding the activities and social stimulation provided, however most people and staff told us the activities had recently improved.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

An activities coordinator was in place and was engaging with people. The service had recently hosted themed days such as India day, which celebrated different cultures. Animals were brought in for people, including dogs and a Shetland pony, which was taken to people's own rooms when they were cared for in bed. We received mixed feedback from people and relatives re the activities, some people told us they felt the activities had recently improved and they enjoyed the entertainers who visited the service, whilst others told us they weren't provided with meaningful activities. Comments included, "There are no activities" "I wish I could do more things" and "You couldn't get a better place for activities" "Things have improved, there are more activities now." Most people told us they felt listened to, however a relative said staff didn't always know about their relatives health needs and were told to ask the district nurses.

During our visit we observed staff asking for people's views. Staff told us people were supported on a 1:1 basis with activities if required and told us the activities offered had improved.

People's equality and diversity was explored through assessment and care plans. The service had recently undertaken a pride event to promote inclusion and celebrate people who may have protected characteristics. A 'You said, we did' board was in place and evidenced action was taken to address people's suggestions.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.