6, 11, 19 September 2012
During a routine inspection
The people who used the service we spoke with also told us how the service had helped them maintain and improve their level of independence. One person said, "They encourage me to be independent, but if I can't do it they will help. It is better to be supported to be independent".
We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We also found that the agency cooperated with other agencies to ensure that people's health, safety and welfare was protected.