Eastwood House

Updated 1 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of the Care Quality Commission’s response to care homes with outbreaks of corona virus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 9 December 2020 and was announced.

Updated 1 January 2021

About the service

Eastwood House is a residential care service providing personal care to a maximum of 19 older people, some of whom are living with dementia. At the time of this inspection there were 14 people using the service.

People’s experience of using this service and what we found

People living at Eastwood House were happy and well cared for. Since the last inspection, there had been improvements in the management of risk, safe staffing levels, management of medicines, staff training and the quality of care records.

Consent records mostly demonstrated people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s choices were respected by staff.

The provider had introduced a new quality monitoring system, but some recent improvements needed to be embedded and sustained. For example, the recording of the application of the Mental Capacity Act 2005, environmental safety and staff supervision. More robust audits and monitoring were needed to drive improvements around odour management and furniture renewal.

Staff were safely recruited safely. Staff knew how to recognise signs of abuse and were confident reporting any concerns they may have. People told us they felt safe and well supported.

The home was friendly and welcoming. The provider and deputy manager promoted a very person-centred culture. Staff worked effectively together in supporting people’s needs and preferences, which had a positive impact on all aspects of their well-being.

Staff were kind and caring and encouraged people to engage with their relatives and friends. Staff supported people to be socially included and participate in activities and events.

People were treated with dignity and respect and their independence was promoted. Communication care plans were in place to support people’s communication preferences. Relatives spoke positively about the service.

People ate nutritious, well cooked food, and said they enjoyed their meals. People had access to health and social care professionals when needed and staff followed any guidance provided.

People were given opportunities to express their views and make suggestions, these were listened to and respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 27 June 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.