• Care Home
  • Care home

Lancum House

Overall: Good read more about inspection ratings

Bush Close, Hardwick Road, Wellingborough, Northamptonshire, NN8 3GL (01933) 445770

Provided and run by:
Shaw Healthcare (de Montfort) Limited

Latest inspection summary

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Background to this inspection

Updated 24 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Lancum House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager in place who was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since our last inspection. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with ten people who used the service about their experience of the care provided. We spoke with ten members of staff including the regional director, compliance manager, deputy manager, team leader, senior carer and care staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service including quality assurance audits, meeting minutes and training records were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found including reviewing the staff rota.

Overall inspection

Good

Updated 24 June 2021

About the service

Lancum House is a residential care home providing personal and nursing care to up to 43 people in a purpose built building. At the time of inspection 22 people were living in the service. The accommodation is all on one floor with communal dining and social areas and an accessible garden.

People’s experience of using this service and what we found

People were cared for safely. Risk assessments were in place and reviewed regularly, and as people’s needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

Improvements had been made to staffing since the last inspection, and there was a stable team of staff who worked effectively together. There were enough staff to meet people’s care needs. People were supported safely with their medicines and good infection control practices were in place.

People received support from friendly staff who enjoyed working at the service. Staff were caring in their approach and had positive relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care was delivered.

The registered manager was proactive in their approach to ensuring people received good care. Robust quality assurance and monitoring of the service were embedded in practice. The management team were aware of their legal responsibilities and worked in an open and transparent way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 11 May 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve the leadership, governance and culture of the service.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.