Archived: Trinity Apartments

Trinity Apartments is an extra care housing scheme made up of 52 self-contained apartments. The service can support people with personal care which is provided by a team of care staff through pre-arranged calls. At the time of our inspection 21 people were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives were happy with the care provided. Staff knew how to keep people safe

from harm. Risk assessments for people and their environments were in place and up to date. Staff were recruited safely and trained to provide support in administering medicines.

People were confident their care was provided by staff who had received an induction and the training they needed to do their job. The registered manager ensured staff had access to specialist training to further enhance the support provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care which was personalised to their needs. They were included in writing their care plans and in the decisions about the care they received. Staff knew people well and used this to encourage and support people to be as independent as possible.

Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people’s religious and cultural needs. Complaints were managed well and responded to in a timely way.

The registered manager had good oversight of the service. Audits were used to ensure continuing quality improvement and staff felt included in this. People and relatives talked highly of the registered manager and the staff. They felt the culture of the service was positive and everyone was working to provide good care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 June 2022 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.