Updated 29 March 2022
We undertook a follow up desk-based inspection of Watch Dental Clinic - Benton on 1 March 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had access to a specialist dental adviser.
We undertook a comprehensive inspection of Watch Dental Clinic - Benton on 12 October 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulations 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Watch Dental Clinic - Benton on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 12 October 2022.
Background
The provider has two dental practices and this report is about Watch Dental Clinic - Benton.
Watch Dental Clinic - Benton is in Newcastle Upon Tyne and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.
The dental team includes a principal dentist, a practice manager, three associate dentists and four dental nurses, who also carry out reception work. The practice has two treatment rooms and is entirely on ground floor level.
During the inspection we communicated with the practice manager who provided evidence of practice procedures and other records relating to how the service is managed.
The practice is open:
Monday to Friday: 9am to 6pm.
There were areas where the provider could make improvements. They should
- Take action to ensure the practice's fire risk assessment is adequate and fire safety management is effective.