Archived: Everycare (East Surrey) Limited

We spoke with the registered manager who confirmed that all staff had completed refresher training on mandatory topics such as Health and Safety, First Aid and Moving and Handling. We saw records to confirm this.

The registered manager confirmed that they had completed a review of people's care plans, associated risk assessments and medication records that were kept in the main office and that these were up to date. We reviewed six care plans for people who used the service and found these had been reviewed and updated. The manager confirmed that up dated records were held in people's homes and any subsequent changes to people's records would be accurately maintained at the main office and in people's homes.

People we spoke with told us that they had been given appropriate information before they had started to use the service. They said that they had been visited by the manager and had been involved in their assessment.

People spoke highly of staff and said they were "Lovely" and "Polite". They told us that they felt "Safe" with staff and their privacy was respected. One person said that staff always knocked on the door before entering their home, even though they could use the key safe to gain access.

We spoke with staff who told us that they felt "Supported" by the manager. However, we found concerns around the training for some staff which could affect the care and support that was provided.

We looked at the care records for eight people who used the service and found that the information contained in the office was not always up to date to reflect the care plan held in the person's home.

In this report the name of a Registered Manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.