Archived: The Meadows

Updated 10 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 9 February 2022 and was unannounced.

Updated 10 March 2022

The Meadows is a residential care home that can accommodate up to 34 people with a physical disability and older people.

At the time of inspection 27 people were being supported in one adapted building, across two floors. People needing nursing care were supported on the top floor.

People’s experience of using this service and what we found

Care plans did not always reflect people’s preferences and wishes at the end of their lives. However, staff knew people's wishes for day to day care and how to keep them comfortable. Care was provided in a person-centred way. People were supported by staff that knew about their hobbies and interests. There was a range of activities available for people to access. People knew how to raise a concern or make a complaint and felt confident this would be addressed.

People were supported by staff that kept them safe from harm or abuse. People received

medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care and had received adequate training to meet people’s individual care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive ways possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough and received healthcare support when needed.

People received care from staff that were kind, caring and compassionate. Staff enjoyed their work and treated people as if they were a family member. People and staff had built positive relationships together. People’s privacy and dignity was respected.

People knew the management team by name. The service sought feedback from people about their care experience to ensure any issues were promptly addressed. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 21 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.