• Care Home
  • Care home

Redford Court

Overall: Good read more about inspection ratings

7 Birt Close, Toxteth, Liverpool, Merseyside, L8 7SZ (0151) 280 8181

Provided and run by:
Brain Injury Rehabilitation Trust

Latest inspection summary

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Background to this inspection

Updated 21 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Redford Court is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. Redford Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used information gathered as part of monitoring activity that took place on 25 March 2022 to help plan the inspection and inform our judgements. We reviewed information we had received about the service since the last inspection. We used all this information to plan our inspection.

During the inspection

We spoke with nine people who used the service. We spoke with nine members of staff including the registered manager; assistant manager; care staff and area manager.

Five people and four family members were contacted by telephone by the Expert by Experience to gain their views on the service.

We reviewed a range of records. This included several people's care and medication records. We looked at three recently recruited staff files in relation to safe recruitment; staff training records and records relating to the management of the service.

Overall inspection

Good

Updated 21 July 2022

About the service

Redford Court is a residential care home providing care and rehabilitation services to up to 29 people. At the time of our inspection there were 28 people using the service. The service provides support to people over the age of 18 who have acquired a brain injury. Accommodation is provided in one building accommodating 20 people; four supported living flats and a building for up to five people know as ‘The Lodge’. All accommodation is adapted to meet the needs of people using the service.

People’s experience of using this service and what we found

We have made a recommendation in this report that the provider follow and continually monitor the service against current best practice regarding fire safety in care homes.

We have made a further recommendation that the provider review written records as part of their assessment of the quality of the service.

Effective systems were in place for the safe management of people’s medicines. Safe recruitment procedures were in place. People were supported by staff who knew them well.

People and their family members told us they felt safe living at Redford Court. Comments included, “They make me feel very welcome and safe” and “I feel very safe.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their family members were happy with the care and support they received from the staff team. People were asked and participated in reviews of their care and support.

People benefitted from regular rehabilitation provided by a team of health care professionals employed at the service.

Rating at last inspection

The last rating for this service was good (published 12 January 2018).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk