17 September 2012
During a routine inspection
We spoke with three relatives who told us they were aware of their relative's care plan and they were able to make changes or add to their care if they wished. They told us they were happy with the care, they were well looked after and staff understood the care needs of their relative. They said their relative's dignity was respected. The relatives confirmed they would talk to the manager if they had any concerns. They told us their relative felt safe.
Comments from people who used the service included
'I am very happy, I let them know what I want doing and they listen.'
'I am very happy with everyone.'
'I have no complaints, I am happy with the care they provide.'
'It's perfect.'
Comments from relatives included
'What I have seen they are doing the job right. My dad is happy so I am happy.'
'They treat my mum like a normal person and not like an old person.'
'Care is amazing and I know exactly who's coming and when.'
'Been spot on for the last three years.'