Cornerstones Extra Care Scheme

During an assessment under our new approach

The assessment site visit was carried out from 21st to 22nd March 2024 in response to information of concern we received. We found two breaches of the legal regulations relating to safe care and treatment and governance. The provider did not always support the delivery of high-quality person-centred care. Accidents and incidents were not effectively monitored. Systems were not robust enough and not used effectively to manage medicines safely. Care plans lacked specific and personalised information on how to manage risks for people. The provider had not operated an effective system to assess, monitor and improve the quality and safety of care provided. However, people received care and support from skilled staff who protected them from harm, treated them with compassion, helped them manage risks and advocated for them to help them access care and treatments from professionals. Staff understood and applied the principles of the Mental Capacity Act and supported people to be as independent as possible. We assessed against the Right Support, Right Care, Right Culture (RS, RC,RC) statutory guidance. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it

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