15 June 2023
During an inspection looking at part of the service
We carried out an announced focused inspection at Parkway Medical Group on 8 and 15 June 2023. Overall, the practice is rated as Good.
Safe - Good
Effective - Good
Caring – Not inspected, rating of Good carried over from previous inspection.
Responsive - Good
Well-led – Good
Following our previous inspection on 3 December 2021, the practice was rated requires improvement overall and for the key questions of safe, effective, responsive, and well-led. The practice was rated as good for caring.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Parkway Medical Group on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection to follow up a breach of regulation from a previous inspection and in line with our inspection priorities due to the previous overall rating being requires improvement. We followed up on a previous breach relating to good governance.
How we carried out the inspection/review
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
- Staff questionnaires.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- The practice had significantly improved their governance around safeguarding systems and processes.
- Patients received effective care and treatment that met their needs.
- The practice had made improvements to monitoring and reviewing patients with long-term conditions and those receiving repeat medications.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice had an efficient and effective appointments system which meant patients could easily access care and treatment in a timely way that was convenient for them.
- Governance structures were now fully embedded. The provider had a wider oversight of the running of the practice as a result.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care