Background to this inspection
Updated
11 May 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 6 April 2016 and was unannounced.
The inspection team consisted of one inspector who was experienced in working with people with a learning disability and the service was small.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service, in particular notifications about incidents, accidents and safeguarding information. A notification is information about important events which the service is required to send us by law.
We spoke with the two people who used the service. We interviewed two staff and spoke to the registered manager and provider.
We reviewed two support plans, daily records and records relating to the quality and safety monitoring of the service.
Updated
11 May 2016
The inspection took place on 6 April 2016 and was unannounced. We had previously visited this service on 29 August 2013 and found it compliant with the legislation at that time.
140 Mill Road supports two people with a learning disability to live within their community. On the day of our inspection there were two people using the service. This service is one of six in the same group, located close together under ‘Jameson’s Residential Care’ umbrella.
There was a registered manager in post at the time of the inspection and they were present at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they liked living at the service and got on together well. The building was an ordinary domestic dwelling in the heart of the community and in a good state of repair. There were systems in place to reduce the risks to people and there were clear plans in place for emergencies. Staffing levels were flexible and were adjusted to take account of the needs of the individuals who used the service and their access to day time activities and the wider community.
Medicines were safely managed. Staff understood people’s health needs well people were supported to access health professionals. Relatives and advocates were involved when appropriate. Staff were trained in a range of areas including medication, safeguarding and first aid.
Individuality and diversity was respected by staff. Privacy and choices were promoted and people were involved with planning their aspirations and future. People were encouraged to be independent and to exercise choice in how they were supported. People had good access to a day service, transport and community facilities. Complaints were investigated and responded to.
The manager was easily accessible for staff and they were motivated and felt well supported. Staff understood the aims and objectives of the service and worked towards and in line with these. They were clear about what was expected of them and there were effective systems in place to review the care provided.