Updated 18 December 2019
La Maison Médicale is a private doctors’ clinic based in South Kensington, in the south-west part of central London. The service provides services to the whole community. Many patients registered with the service have French as either their primary or second language. The service provides patients with access to several clinical specialists, a number of whom are located primarily in France, but are registered to practice medicine in the UK. These specialists have experience in several areas including general medicine, dermatology, gynaecology, urology, as well as providing physiological and lifestyle assessments. These clinical specialists are contracted to work at the service when their services are required by a registered patient.
The services offered by La Maison Médicale are provided to adults and children as private patients.
The service is situated in a rented basement floor of a terraced converted building, which has consultation/treatment rooms, a patient waiting area, patient toilets and rooms for administrative staff.
The nominated individual (the point of contact between the Commission and the service) is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
La Masion Médicale is registered to conduct the following regulated activities under the Health and Social Care Act 2008:-
- Treatment of disease, disorder and injury
- Diagnostic and screening procedures
Prior to our visit, the service was provided with feedback cards for their customers to complete with their views about the service by completing comments cards. Nineteen feedback cards were completed prior or during our inspection of the service.
The service is open at the following times: -
- 8:30am – 8:30pm (Monday – Friday)
- 8:30am – 1:00pm (Saturday)
How we inspected this service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.