12 December 2013
During a routine inspection
We saw that people were treated with respect by the nurses and their privacy was respected. People were involved in discussions about their treatment and were given a choice of treatment most suitable for their needs, where possible.
A detailed medical assessment was carried out before each person received treatment. People's treatment was planned based on their needs and particular travel plans.
Person's care and treatment reflected relevant research and guidance. This was because the nurses had access to specialist health advice. They had access to online current information on medication and the immunisation requirements for each country of travel.
People were treated by nurses who were supervised in their work to make sure they were competent to provider effective treatment. Nurses were supported to undergo further relevant training so that they continued to provide people with effective treatment.
There was a system in place to identify and manage risks to peoples' health and safety. The quality of the treatment people received was also effectively monitored and reviewed.