The Care Quality Commission

Archived: The Old Rectory

Spring Lane, Lexden, Colchester, Essex, CO3 4AN (01206) 572871

Provided and run by:
Ashbourne (Eton) Limited

Important: The provider of this service changed. See new profile

All Inspections

16 October 2011

During an inspection in response to concerns

People who use the service were supported to make decisions about their care and, where they were unable to, plans were in place to ensure their best interests were taken into account. For example one person told us they were involved in writing and signing their care plan.

We saw that staff were respectful when speaking with people, taking time to explain what they were going to do. People were involved in activities and they were relaxed and happy to be in the group. One person with whom we spoke told us "I like it here, it's not the same as being at home but I am well looked after."

People told us that they had nice meals and drinks when they wanted and they were involved in helping to choose the menu.

People using the service told us that staff are lovely but sometimes don't have much time to spend with them as they are so busy.

10 June 2011

During an inspection in response to concerns

People with whom we spoke told us that they thought the home was well decorated and homely. One person told us that 'I like my room and my pictures of my family.'

People with whom we spoke told us that they were happy with the arrangements made for their medicines.

People with whom we spoke told us that they liked the food. One person with whom we spoke told us that that there was a choice available during the day. People told us that they found the care staff very caring and friendly.

One person with whom we spoke told us that 'The care staff really do care and although they are busy bee's they always try their best.' People told us that they were happy with the care and support they received.