Updated 3 September 2024
Dean Road is an 'extra care' housing scheme that provides personal care and support to people living in their own flats which are all located in a single multi-occupancy building. The single adapted building comprises of 41 self-contained flats. A Housing Association owns the building and as the property's landlord is responsible for its maintenance. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 26 older people were receiving personal care and support at this extra care scheme. This service was re-registered with us on 7 July 2022 when they were taken over by a new provider. The assessment team consisted of an inspector and an assessor. We looked at all 5 key questions and 33 quality statements during this assessment. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff assessed and mitigated identified risks people might face. Staff were suitably recruited and trained to meet people’s needs People received their medicines as prescribed. The provider worked in close partnership with external health and social care professionals and bodies to plan and deliver people's packages of care. People’s needs were assessed before they began to use their service, and their healthcare needs continued to be met. Staff treated people as individuals and with respect, dignity and compassion. Staff supported people to be as independent as possible. Staff upheld people’s human rights and their diversity was respected. Staff ensured people were supported to have choice and control and make decisions about how their care and support was provided. The provider had established oversight and scrutiny systems, which they operated effectively. The provider promoted an open and inclusive culture.