All inspections: Nightingale Lodge Care Home

During the visit we observed the way staff were providing support to people who used the service. We saw that staff communicated clearly with people before providing any care. Where people were able to, they had signed consent forms as part of the care planning process.

People told us that staff provided the care and support they needed. We spoke with the relatives of three people who use the service. All of the relatives were positive about the care provided to people who use the service. Comments included, 'Absolutely brilliant', 'Staff are kind and provide the care (their relative) needs' and 'Staff exceed expectations all the time'.

People who used the service told us they were able to get their medicines when they needed them. People also said they were able to raise concerns with the staff or manager and were confident that action would be taken to address the issue.

During the visit we spoke with twelve people who used the service. People told us they were well treated by staff and said they were happy with the service they received. People said they received the care they needed in the way that they wanted it to be provided. People commented that staff were 'kind and helpful' and that they provided assistance when requested.

People told us they felt safe in the home and were confident that staff would respond appropriately to any concerns they raised. People said they thought there were sufficient staff available when they needed them and gave examples of staff responding promptly when they used their call bell.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Nightingale Lodge Care Home

All Inspections

10 January 2013

During a routine inspection

6 January 2012

During a routine inspection

Reports under our old system of regulation