18 April 2011
During an inspection in response to concerns
None of the people we spoke or their relatives and friends had any complaints to tell us about. They said that they felt that their comments and complaints would be listened to and acted on by the manager.
We also talked to several of people's relatives and friends, who were visiting at the time. They said that they had confidence in the manager, that they felt sure that people were looked after properly because their relatives tell them that they are happy in the home. One person's relatives said that the person's health has improved since they moved in to the home.