Optical Express - Nottingham

Updated 16 August 2023

Optical Express – Nottingham is operated by Optical Express Limited. The service provides laser vision correction treatment, including YAG laser, and intra ocular lens (refractive) surgery for the treatment of cataracts and refractive errors under local anaesthetic to adults over the age of 18. YAG laser refers to yttrium aluminium garnet laser and is used to treat cloudiness after cataract surgery.

All patients are treated on a private basis as visual acuity deterioration is not classed as a medical condition and so is not treated by the NHS.

The clinic registered with us in July 2022 and began services in November 2022. Regulated activities take place on 2 – 3 days per month. A registered manager is in post.

The service is registered to provide the following regulated activities:

• Surgical procedures
• Treatment of disease, disorder, or injury
• Diagnostic and screening procedures

Clinical services are delivered from purpose-designed premises located on the outskirts of Nottingham. It is easily accessible by road and public transport.

We have not previously inspected this service.

Updated 16 August 2023

We have not previously rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to meet demand.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions and treatment options. They provided emotional support to patients.
• The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and providers across the sector to plan and manage services based on the latest international research.

However:

• The service maintained an overarching reluctance to relax COVID-19 prevention measures and the service had not kept up with national changes in risk management and understanding.

Updated 16 August 2023

We have not previously inspected or rated this service. We rated it as good because it was safe, effective, caring, responsive, and well led.