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YS Services Limited trading as Embracing Care

Overall: Good read more about inspection ratings

St Georges Centre, 49-51 Front Street, Sacriston, Durham, County Durham, DH7 6JS (0191) 371 8999

Provided and run by:
Y. S. Services Limited

Latest inspection summary

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Background to this inspection

Updated 16 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector, one assistant inspector and two experts by experience. The experts by experience had personal experience of caring for someone who used this type of care service.

Service and service type: YS Services Limited trading as Embracing Care is a domiciliary care agency.

The service had a manager registered with the Care Quality Commission (CQC). They and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was announced to ensure the registered manager was available to support the process. Inspection site visit activity started on 31 January 2019 and ended on 7 February 2019.

What we did:

Before the inspection: We reviewed information we had received about the service since the last inspection. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information was used to plan our inspection and was considered when we made judgements in this report.

We contacted professionals involved in caring for people who used the service, including commissioners, safeguarding officers and social workers. We also contacted the local Healthwatch and no concerns had been raised with them about the service. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. Information provided by these professionals was used to inform the inspection.

During the inspection: We spoke with twenty-five people who used the service and ten relatives. We spoke with the registered manager, deputy manager, training manager, service development officer, two service managers, a co-ordinator, a warden and seven care staff.

We reviewed a range of records. This included six people’s care records and medication administration records (MARs). We looked at four staff personnel files and we reviewed staff training, recruitment and supervision records. We also looked at records related to the management of the service such as accidents and incidents, complaints and compliments, quality audits, surveys and policies.

Overall inspection

Good

Updated 16 March 2019

About the service: YS Services Limited trading as Embracing Care is a domiciliary care agency. It provides personal care and support to children and adults of all ages living in their own homes or in a 'supported living' setting, so that they can live as independently as possible. At the time of this inspection there were 683 people supported by the service.

People’s experience of using this service: People told us they received a good service and felt safe with the support they received from staff. Arrangements were in place to protect people from risks to their safety and welfare, including the risk of avoidable harm and abuse. Effective recruitment procedures were in place and people received care in a timely way. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

People’s care and support was based on detailed assessments and care plans which were regularly reviewed and updated. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to support people according to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain their health and welfare. People were supported to access healthcare services.

Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people’s independence, privacy and dignity.

People’s care and support considered their abilities, needs and preferences and reflected their physical, emotional and social needs. People were kept aware of the provider’s complaints procedures.

Effective management systems were in place to monitor the quality of the care provided and to promote people’s safety and welfare.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The rating at the last inspection was Good. The report was published on 5 August 2016.

Why we inspected: This was a planned inspection. It was scheduled based on the rating at the last inspection.

Follow up: We will continue to monitor the service to make sure people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our inspection programme.