15 May 2018
During a routine inspection
We carried out an announced comprehensive inspection on 15 May 2018 at Bupa Health and Dental Centre - Reading to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Bupa Health and Dental Centre - Reading provides independent health assessment services, GP consultations and musculoskeletal services. This inspection focused on the independent health assessments and GP consultations. The dental service report, which was inspected on the same day, can be found by selecting the ‘all reports’ link for Bupa Health and Dental Centre on our website at www.cqc.org.uk
We obtained patient feedback through 23 comments cards which were all positive about the service.
Our key findings were:
- The provider had systems and processes to provide safe care and treatment.
- The provider had suitable arrangements for dealing with medical and other emergencies.
- Staff assessed patients’ needs and provided care and treatment in line with recognised guidance.
- Patients were positive about all aspects of the service the provider provided.
- Staff protected patients’ privacy and were aware of the importance of confidentiality.
- The provider’s appointment system was efficient and met patients’ needs.
- The provider had arrangements to ensure the smooth running of the service.
- There was a clearly defined management structure and staff felt supported and appreciated.
- The provider monitored clinical and non-clinical areas of their work to help them improve and learn.
- Risks to patients were managed and mitigated.
The areas where the provider should make improvements are:
- Review the policy on identity checking to ensure risks to patients are mitigated.
Professor Steve Field (CBE FRCP FFPH FRCGP) Chief Inspector of General Practice