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Forest Care

Overall: Good read more about inspection ratings

Alderson House, 15-21 Old Milton Road, New Milton, Hampshire, BH25 6DQ (01425) 620906

Provided and run by:
Contemplation Home Care Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 6 August 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Forest Care is a home care service. At the time of the inspection the service was supporting 22 younger and older people with their personal care.

People’s care was a mixture of privately and local authority funded.

Some people lived in their own homes. Other people lived in care homes and purchased additional care from the provider privately. The provider also cared for people who received live in care services.

Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, which is help with tasks including personal hygiene and maintaining adequate nutrition.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service two days’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

We visited the office location on 9 and 21 May 2019 to see the registered manager and to review care records and policies and procedures.

On 10, 15, 16 and 20 May 2019, we spoke with 9 people or relatives via telephone to gain their views on the quality of care they received. We also received email feedback about the provider from one person.

What we did:

Before the inspection the provider sent us a Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We reviewed information we held about the service, for example, statutory notifications. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we spoke with the registered manager, the clinical operations manager and two members of staff. We also reviewed three people's care plans, three staff recruitment files, staff supervision and training records, audits, the provider's incident log, records of complaints and compliments and the provider’s business continuity plan.

Overall inspection

Good

Updated 6 August 2019

About the service:

Forest Care is a home care service. At the time of the inspection the service was supporting 22 younger and older people with their personal care. People’s care was a mixture of privately and local authority funded. Some people lived in their own homes. Other people lived in care homes and purchased additional care from the provider privately. The provider also cared for people who received live in care services.

People's experience of using this service:

The provider had a sustained record of excellence in providing care that was tailored to people’s individual needs, impacting people’s lives in an immensely positive way.

This was reflected in positive outcomes in relation to meeting people’s communication needs, involving people in the design and development of their care, supporting people to remain independent in their own homes, helping people build and maintain social links to avoid risk of isolation and promoting trusting and cherished relationships with staff.

Staff were responsive and perceptive to people’s needs in relation to their health and wellbeing. They understood people’s preferences, motivations and were able to tailor their communication to maximise people’s opportunity to be in control of their care.

The provider was flexible to changes in people’s needs and the registered manager had a strong conviction to ‘pull out all the stops’ to ensure people’s continuity of care.

The provider had a compassionate and empathic approach to providing end of life care, that was characterised by working in partnership with people and other stakeholders to meet people’s changing needs.

People received safe care in relation to risks associated with their health, medical conditions and environment. There were systems in place to protect people from the risk of abuse and harm.

Staff received training, support and guidance in their role to help ensure they were working effectively in line with best practice.

The registered manager had a sound overview of the service and had effective systems to monitor safety and quality.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The rating at the last inspection (11 November 2016) was outstanding.

Why we inspected:

This was a planned, comprehensive inspection of the service.