Curo Care Valley View Ltd

Updated 14 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Curo Care Valley View Ltd is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Curo Care Valley View Ltd is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with 15 people using the service and 3 of their relatives about their experience of the care provided. We observed care in the communal areas to help us understand the experience of people. We spoke with 6 members of staff including the registered manager, the provider and care staff. We reviewed a range of records. This included 3 people's care plans, risk assessments and associated information. We also reviewed multiple medication records. We looked at 2 staff files in relation to recruitment. A variety of records relating to the management of the service were also reviewed.

Updated 14 November 2023

About the service

Curo Care Valley View Ltd is a residential care home providing personal care to up to 24 people. The service comprises 2 separate buildings, one provides 18 beds and is known as Valley View, the other, known as Cartron House, provides 6 beds. Each unit is staffed separately. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 23 people, including 2 people receiving respite care, using the service.

People’s experience of the service and what we found:

People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk. Medicines were managed safely.

There were enough staff to keep people safe. Staff received good support from the management team and followed a training programme that supported them in carrying out their roles.

People were protected from the spread of infection because good systems and processes were in place.

People lived in a pleasant environment. They enjoyed the food at the home and spoke positively about the staff who cared for them. People felt involved in their care and we saw staff to be caring and attentive.

People benefitted from staff having good relationships with and working effectively with heath and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Auditing had been used effectively to identify and address issues. Complaints about the service were managed well and used as a learning opportunity for staff. People, their relatives and staff felt involved in the service and there were systems in place to promote this involvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Valley View was previously individually registered with CQC. The service, including Cartron House was registered with us as a new organisation on 6 September 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.