14 January 2014
During an inspection looking at part of the service
People we spoke with were happy with the care and treatment they received at the home. People spoke highly of the staff and one person said "they look after me very well here". We found that people's needs were assessed and care and treatment provided was delivered to meet their needs.
We found that there were adult safeguarding policies in place and staff had received training in safeguarding.
We found that people were protected from the risks associated with infection because appropriate procedures were followed by staff. The new manager in post had implemented infection control audits and these were effective. The home smelt clean and fresh and peoples bedrooms were neat and orderly.
Medicines were kept safely and there were processes to ensure the security administration and disposal of medicines within the service.
There were formal mechanisms and documentation in place to indicate that the provider was able to monitor and assure the quality of the service people received.
People were not always protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not being maintained.