Ashley House Residential Care Home

Updated 4 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 14 October 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 4 November 2020

The inspection took place on 31 October 2017 and was unannounced. Ashley House is registered to provide residential care for older people, people with a physical disability or a sensory impairment. Ashley House specialises in the provision of dementia care for people. At the time of the inspection there were 36 people living at the service.

Rating at last inspection

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good.

Processes were in place to ensure people’s medicines were managed safely. People were safeguarded from the risk of abuse. Risks to people had been assessed and were managed safely. Sufficient staff were deployed in order to meet people’s needs.

Staff were provided with an effective induction, training, supervisions and annual appraisal to enable them to support people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were provided with a range of nutritious foods and drinks that met their needs. Staff ensured peoples’ healthcare needs were identified and met.

People experienced positive and caring relationships with staff. People were provided with information in a manner in which they could understand so they could make decisions. Staff ensured peoples’ privacy and dignity was upheld in the provision of their care.

The service continued to be outstandingly responsive in the innovative manner in which the needs of people living with dementia were met. Processes were in place to enable people to make a complaint or provide their feedback and this was used to improve the service.

People’s care was provided by staff who understood and applied the provider’s values of care in their work. There was good, clear leadership of the service. Processes were in place to monitor and improve the service provided.

Further information is in the detailed findings below.