11 July 2013
During a routine inspection
Care was person-centred and people were supported to make decisions about their care by providing information in a format that met their needs. Care was planned and delivered in a way to ensure people's safety and welfare. People's needs were assessed and reviewed throughout the year or if a person's needs changed.
People were cared for by suitably skilled staff, who had undergone the necessary checks before they started work. Staff were aware of their roles and responsibilities should an emergency arise and the provider ensured staff had access to a manager 24 hours a day who they could contact for advice.
There were systems in place to monitor the quality of service provided and to ensure that the environment was suitably designed and adequately maintained. People were encouraged to provide both formal and informal feedback. The provider carried out monthly inspections in relation to the quality of care and the safety of the environment.