Archived: Primrose Place

Updated 10 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was conducted by one inspector.

Service and service type:

This service is a residential care home that provides personal care to adults living with sensory impairments and learning disabilities. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This comprehensive inspection was unannounced and was completed over one day on 14 March 2019.

What we did:

We used information we held about the service to plan our inspection. Prior to the inspection the service sends us a Provider Information Return (PIR). This is information we require providers to send to us when we request it to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with information we held about the service such as notifications. A notification is information about events that happen at the service and the registered persons should tell us about by law.

During the inspection we spoke with the registered manager, the provider, two care staff and three people living in the home. We also looked at two people’s care records and medication records. We looked at two staff recruitment files and accident and incident records. We also viewed documents that showed how the service was managed such as audits and training records.

Updated 10 April 2019

About the service: Primrose Place is a residential care home that was providing personal care to 4 people at the time of the inspection. The service supported people living with sensory impairments and learning disabilities.

People’s experience of using this service:

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were enabled to be visible and active members of their local community.

People could be assured that they would receive care in a way that maintained their safety. Staff knew people well and were motivated to provide consistently high-quality person centred care and support. People’s needs were considered and met in a holistic manner.

The registered manager and provider were visible role models within the home. They were committed to providing high quality care to people and staff were engaged by the positive person-centred culture within the service.

There was a strong system of governance that was working effectively at monitoring and improving the care that people received.

Rating at last inspection: At our last inspection in January 2016 we rated the service as ‘Good’.

Why we inspected: This was a scheduled inspection based on previous rating of ‘Good’.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme or if any issues or concerns are identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk