23 July 2013
During a routine inspection
Staff said they were well supported and felt valued. They told us teamwork was good. One said they were impressed by the care and attention given to residents and also, 'The support staff give to each other.'
Relatives told us they were fully involved in decisions about the care and treatment of people who used the service. One of the relatives we spoke with told us they had been, 'Fully involved in mum's care. We speak to staff when we visit and get information about mum's needs.'
We saw that care plans were personalised. They included a pen picture of each person, their likes and dislikes and details of their extended family. Each person's individual needs were recorded and regularly reviewed.
The provider had appropriate arrangements in place to ensure that there was an adequate supply of prescribed medicines. The administration of medicines was appropriately recorded and staff were given special instructions where there were concerns a person was at risk of not taking their medication.
A copy of the provider's complaints policy and procedures was on display in the entrance area. The relatives we spoke with were aware of the complaints procedures and knew how they could raise a concern.