15 November 2013
During a routine inspection
At this visit we observed people's experiences of living in the home and their interactions with each other and with staff. During our observation we saw people looked well-presented and seemed relaxed and well cared for. We saw people looked comfortable when interacting with staff.
The people we spoke with said the environment was clean and in good repair. We found all the areas to be clean and satisfactorily maintained.
People were cared for, or supported by, suitably qualified, skilled and experienced staff and suitable checks were carried out prior to staff commencing work.
People had their comments listened to and acted on. People who used the service said they felt staff listened to them. People said they felt confident to speak with the staff about any concerns they may have.