23 October 2013
During a routine inspection
During our visit, we had the opportunity to talk with four people who used the service and with two relatives. People told us they were happy with the care and support they received.
People said, 'I like it here, they always give me good food and wash my clothes for me.' Another person told us, 'The staff are good, always smiling and if I want a drink they get me one.' A relative said, 'Care is really good, the Manager is always available and she has made a big difference she is really helpful.'
We asked people if they were asked for their consent to care and treatment.
Comments included, 'They always ask me if I want a drink' and 'They ask me if I want to use the toilet.' A relative told us that, 'They always talk to me and my Mum about my Dads care and ask our permission about things, they are really kind and caring.'
The home was very clean and had systems in place to reduce the risk of infection.
Records showed the work staff did was supervised and all staff received monthly supervision and annual appraisals of their work and performance and a record was kept. Staff said they felt well supported and regularly discussed their own performance and their development with a supervisor.
There had been no complaints in the past 12 months.