Due to the fact that none of the service users were available to speak to us on the day of the inspection we have limited service user comments within this report. We were able to speak with one service user on the telephone after the inspection and he was able to tell us that he was very happy in the home and liked the staff and the other clients. On the day of the inspection it was good however to see that of the four service users living in the home one was at work, one was out at a relatives, one through her own choice was on her own in her room and did not want to talk to the inspectors, and the fourth service user who had no verbal communication skills went out with a carer for a drive in the car.
The home itself is managed by the deputy manager, the registered manager is overall responsible for both The Grove and The Orchards which are only a few hundred metres apart.