We carried out a review of the data available to us about Pennine View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pennine View, you can give feedback on this service.
Pennine View is a residential care home providing accommodation for persons who require personal care to up to 50 people. The service provides support to older people and those living with dementia or a physical disability. At the time of our inspection there were 30 people using the service. Pennine View is a single, adapted building spread over 3 floors. At the time of our inspection, the 3rd floor was not being used.
People’s experience of using this service and what we found
People were safeguarded from the risk of abuse. Referrals had been made to the local authority where required and staff received safeguarding training. Medicines were managed effectively, and people received their medicines as prescribed. There were enough staff to support people and they had been recruited to the service safely. Risks relating to people and the environment were assessed and monitored frequently and infection prevention and control was managed effectively.
The provider’s working practice was in line with the mental capacity act. People were supported to maintain control of their lives and applications to deprive people of their liberty were made when needed. People had person-centred care plans and their needs and choices were assessed and promoted. They were supported with food and fluids and staff had received sufficient training to undertake their duties. Dementia friendly orientation aids were in place and the home was bright, clean and airy.
People were supported by knowledgeable and compassionate staff, who respected their needs and preferences. People and their relatives praised the staff approach and the delivery of care, which was person-centred and respected people’s privacy and independence. People were able to express their views on the care they received and were able to provide feedback and suggest ideas for improvements.
People were engaged in activities and interests that were meaningful to them and complaints and concerns were managed effectively. People’s communication needs were met, and staff communicated with people sensitively and considerately. End of life care was assessed in detail and the manager ensured people's end of life needs and preferences were met.
The manager was passionate and committed to partnership working, learning lessons and driving improvement. People and their relatives were engaged in the running of the home and praised the manager for the positive impact they had on the service provided. Quality monitoring systems were robust, detailed and effective, and staff understood their responsibilities well. The manager had instilled an open and positive culture, with a strong focus on continuous learning and development.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 September 2022 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about medicines, accidents and incidents, staffing, quality of care and safeguarding. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective and well-led sections of this full report.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.