The Care Quality Commission
  • Care Home
  • Care home

Archived: Grampian House

Grampian Way, Peterlee, County Durham, SR8 2LR (0191) 586 4833

Provided and run by:
Durham County Council

All Inspections

23 September 2013

During a routine inspection

All of the people who used the service expressed satisfaction with the care and service they received. One person told us, 'The staff are very good, whatever you want they will help you'.

We were able to observe the experiences of people who used the service. We saw that staff treated people with dignity and respect. We saw that they were attentive and demonstrated knowledge and understanding of people's needs. Staff encouraged and supported people to make choices and be independent.

One person told us, 'They are lovely girls; they are very careful and help you to get better'. Another person said 'I like it here; if I need anything I can ask the staff, they are very helpful'.

During the inspection we spoke with all the people using the service which was eleven. The told us that they could speak to staff about any concerns they may have. One person told us "I know I can speak with the staff if I am worried".

We were able to speak with all the staff on duty at the home. All of the staff told us they felt well supported by the manager and supervisors. They told us they received regular training and they were encouraged to ask for support when needed.

All of the people using the service were aware of how to make a complaint. We saw at the visit that one person changed her room at the home that was more suitable. We saw that people had a leaflet in their rooms on how to make a complaint.

25 June 2012

During a routine inspection

There were fifteen people using the service at the time of our visit. We spoke with eleven of them. Everyone without exception was positive about the service they had received.

They told us the purpose of their intermediate care was explained to them before they agreed to accept the service.

People explained how they were respected, offered choices and their independence promoted by staff. They said,

'At about 5 'o' clock they come round and ask me what I want to eat the next day. There is a good choice of food.'

'I'm allowed to drink if I want to. I like a glass of whiskey.'

'Because of the care I have received I have improved'.

'I wasn't very well the other day. One of the girls stayed with me after their shift to make sure I was alright.'

'They (the staff) follow behind me with a wheelchair when I'm walking with my walking frame, to make sure I'm alright.'

We also watched how the staff supported the people in their care. We saw people were treated with dignity and respect

Everyone said they were confident about making a complaint if they were unhappy. One person said, 'Nothing is too much trouble for them. You just have to ask and they get if for you.'

People were very complimentary about the staff. They said,

'They are so caring and kind.'

'The nurses (meaning care staff) are very, very good.'

'They are nice friendly people.'

19 April 2011

During a routine inspection

The following comments were made by people who used this service in a survey carried out by the manager of Grampian House in March 2011:

"enjoyed stay at Grampian House and wished I did not have to leave"

"have really enjoyed every minute"

"I would recommend Grampian to anyone"

"enjoyed entertainment, good selection of songs"

"treated with respect"

"people and everybody's nice and I mean it"

"Could not have asked for more, everything is wonderful"

'all staff were very helpful and kind"

"simply the best care"

"everything has been perfect, I could have nothing negative to say"

"staff are most efficient and helpful"

"pleased there are people that care enough to do jobs like this. Very grateful"

"enjoyed stay and staff are very good and polite"

" nothing but praise for the staff and keep up the good work"

"treated with respect"

"since I arrived at Grampian I feel greatly improved in every way and feel it has made me feel kindness exists"

"staff at all times were sociable and caring, and could not wish for better than provided at Grampian"

"Plenty of TLC given"

"all staff were very helpful and kind"

"the staff very helpful in every department"

"the staff supported and worked with me at a pace appropriate to my needs, giving encouragement at all times" and

"I am satisfied with all my care and feeling a lot better and able to go home".