25 November 2013
During a routine inspection
People and their relatives were all complimentary about the service that they received from the agency. One person told us, " My care needs are very easy, hoisting in and out of bed, but my carers take their time ensuring I am happy and never rush off ". A relative told us," When I am there at weekends with my parents I observe my mother being well looked after. Carers ask her questions and involve her in what they are doing'. Another person said, "When I have my regular carers they are like my family and we can have a good old laugh!"
We found that people had care that met their needs and that they were involved in the planning of this care. We found that people had consented to the care that they were receiving.
We found that the provider had followed safe practices when employing staff. We also found that people were cared for by staff who were following guidelines to prevent the spread of infectious diseases.
We found that the service had systems in place to monitor the quality of the service that they were providing.