About the service Bank House Residential Care Home residential care home providing personal care to 17 people aged 65 and over. The service can support up to 20 people.
People’s experience of using this service and what we found
The provider had processes in place to help keep people safe. Risk was identified, assessed and minimised where able to be. People were supported by enough staff, who had been recruited safely. People’s medicines were managed safely and they got them when they needed them. The home was clean and staff practice helped to reduce the risk of cross infection. Incidents were monitored to help reduce the likelihood of them happening again.
People continued to receive care which met their needs. Care was delivered by staff who had received the training they needed. People had enough to eat and drink to maintain their wellbeing and they had access to the healthcare support they needed. The environment met people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff ensured people’s privacy, dignity and independence were promoted and respected. Staff had formed positive relationships with people and involved them in making decisions about their care. People felt listened to and treated with kindness by staff and the provider.
People received care which was personalised to meet their needs. They had access to activities which they enjoyed. People were supported to maintain relationships and interests which were important to them. Complaints were responded to and investigated in a timely way. People were encouraged to discuss their wishes for their end of life care.
The provider had oversight of the home and the quality of care provided by staff. People were happy living at the home and enjoyed the positive culture which had been created. The provider was a familiar face around the home and people knew them. They understood their regulatory responsibilities and ensured there was good partnership working with external professionals to meet people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.