Our current view of the service
Updated
19 June 2024
The assessment took place from 17 July 2024 to 07 August 2024. Canterbury House Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Canterbury House Care Home is a care home without nursing care to up to 66 people. The service provides support to older and younger adults some of whom were living with dementia. At the time of this assessment 59 people were living at the service. This assessment was the first rating of the service since a new provider took over, so we looked at all Quality Statements. We found the service was good. People were supported by staff who knew them well, were able to meet their needs whilst always respecting their privacy and dignity. Staff were kind and compassionate and promoted people’s independence where possible. The service was clean and tidy. People received their medicines as prescribed. People’s, staff and others views were sought and acted on. People were at the centre of their caring support developing and reviewing their care records with support where required.
People's experience of the service
Updated
19 June 2024
People were observed relaxed and comfortable in the presence of staff, smiling and maintaining eye contact to staff when speaking with them. Relatives told us that they felt their loved one was safe with the staff at Canterbury House Care Home. People spoken with were happy with the care and support provided. People told us they were treated with care and kindness by staff and spoke positively about staffs caring attitude towards them. People told us staff understood their specific care needs and were aware of their personal preferences, likes and dislikes. Relatives told us that staff knew their loved ones well and treated them as an individual. There were mixed views from people and relatives about the staffing levels. People felt there were enough staff with the right skills to meet their needs however, relatives raised concerns about staffing levels during the night and at weekends. People confirmed staff were generally responsive to their needs and if they used their call bell to summon staff assistance, staff attended to them promptly on most occasions. People told us they understood on occasions that staff could be busy supporting others and therefore may not always come immediately. People and their relatives told us they felt the building was well maintained and spoke highly of the services that were on offer. People told us they felt the service was clean and tidy.