Archived: Standon House

Updated 13 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Standon House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and two relatives about their experience of the care provided. We spoke with eleven members of staff including the provider and registered manager, managers, senior care workers, care workers, kitchen staff and the maintenance person. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who might not be able to tell us about it.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including surveys, safety checks and other procedures were reviewed.

Updated 13 July 2019

About the service

Standon House is a residential care home providing personal care to 26 people at the time of inspection. This included older people and people with physical disabilities, as well as those living with dementia. The service can support up to 31 people.

Standon House is a family owned and run care home that accommodates people across two connected buildings, between which people moved around to socialise with others as they wished.

People’s experience of using this service and what we found

When we visited Standon House, we found a homely, family-like atmosphere that was very welcoming and people told us their experience of the service was positive. People told us they could not fault the staff and could not ask for a better team. One person said, “They are all lovely. Some give you a hug and a kiss, which is nice.” Interactions were kind, friendly and unrushed.

Some improvements were needed with regards to safety checks and medicines records. However, the provider was either already addressing these issues or was very responsive to our feedback and had found a resolution while we visited. People felt safe living at Standon House.

There was overall enough staff to meet people’s needs and people did not have to wait long to be helped. Activities were still being developed, but people also spoke positively about them and we saw group sessions, as well as individualised activities. People socialised with each other and at times had developed friendships. People felt they were, as they said, “part of the family” living at Standon House.

People, relatives and staff were involved in the delivery and development of care through meetings or surveys. Managers and the provider were approachable, responsive to suggestions and well respected by everyone. The service worked with a variety of professionals to maintain people’s health and wellbeing. People had enough to eat and drink. Care was personalised to people’s individual needs and managers were developing plans to support this further.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.