Honest Care Services

Updated 16 May 2023

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people and children living in their own homes.

Registered manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 2 days’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. We also gave time for the registered manager to send us inspection information, so we did not have to spend an extended amount of time in the office of the service.

Inspection activity started on 1 March and ended 2 March 2023. We visited the office location on 2 March 2023.

What we did before the inspection

We reviewed information we had received about the service since registration and we sought feedback from the local authority. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 2 parents of children who used the service about their experience of the care provided. We also spoke with the registered manager. No other staff were employed by the service at the time of the inspection. We reviewed a range of records. This included 1 care plan. We looked at a variety of records relating to the management of the service. Policies and procedures were also reviewed.

Updated 16 May 2023

Honest Care Services Ltd is a domiciliary care agency providing personal care to people and children with health and social care needs in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 2 children were receiving personal care support.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

Risks to children had been assessed and strategies to reduce risk had been implemented. The registered manager understood safeguarding procedures and how to protect children from potential abuse and harm.

Children were supported to have maximum choice and control of their lives and the registered manager supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ensured they sought consent from children and their parents before support was provided. The registered manager understood rights to refuse care. Staff supported children with dignity and respect.

Parents and children were involved in care planning.

Right Care:

Relevant training have been undertaken by the registered manager. Staff recruitment systems to recruit staff were in place.

Records were up to date. This supported children with their assessed needs.

Parents told us the registered manager was kind and caring. We received positive feedback on how the registered manager related to children.

Children were supported to remain healthy and had access healthcare professionals if needed.

Right Culture:

Management oversight systems were in place. An auditing system had been set up in order to review and analyse information to ensure records were kept up to date and to identify where the service needed to improve.

Parents had been consistently asked to feedback on the service in order to drive any needed improvements.

Parents had the information required to contact the service and understand the service’s procedures.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 16 August 2022 and this is the first inspection.

Why we inspected

This inspection was carried out to provide the first rating of this service following registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.