Background to this inspection
Updated
6 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
Oliver House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with six people who used the service and three relatives about their experience of the care provided. As some people were unable to tell us about their experience of living at Oliver House we observed the care and support of people in the communal areas of the home. We spoke with nine members of staff including the provider, registered manager, deputy manager, nurses and care workers.
We reviewed a range of records. This included two people’s care records and a sample of medication records. We looked at two staff files in relation to recruitment and staff supervision. We also looked at a variety of records relating to the management of the service.
Updated
6 December 2019
About the service
Oliver House is a residential care and nursing home providing personal and nursing care to 25 people aged 65 and over at the time of the inspection. Some people were living with dementia. The service can support up to 26 people. Care is provided on two floors, with bedrooms on each floor and communal areas on the ground floor.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were protected from avoidable by staff who understood their responsibility to safeguard people. People’s risks had been identified and assessments were undertaken to ensure they received the level of support they required. Staff provided people with their prescribed medicines safely.
There were a sufficient number of suitable recruited staff to meet people’s needs in a timely manner. Staff had access to training and support to improve their knowledge of care and enhance their skills. People were provided with a choice of nutritious food and plentiful drinks. Staff supported people to retain their independence and when support was required it was provided in a kind and reassuring manner.
People enjoyed the company of staff who respected their privacy and promoted their dignity. People were able to maintain their important relationships with relatives and friends who were welcomed into the home and included in social events.
People were protected from social isolation. There was an active and diverse range of activities offered to people both in and outside of the home. There were strong links with the community.
People received the care they preferred because staff asked them and their relatives about their likes and dislikes. Care was reviewed regularly to ensure it was still relevant for people. People told us they were happy with their care and would speak with the registered manager or staff if they wanted to discuss a concern or complaint.
There was a registered manager in post who people and staff respected and found approachable. Quality monitoring processes were in place. When improvements were required these were implemented in a timely manner.
People, staff and external healthcare professionals were supported to share their views of the service through satisfaction surveys.
Rating at last inspection
The last rating for this service was Good (15 May 2017)
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oliver House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.