1 November 2023
During an inspection looking at part of the service
Culverhayes Nursing Home is a residential care home providing the regulated activities personal and nursing care to up to 65 people. The service provides support to older and younger adults, people with dementia and mental health needs. At the time of our inspection there were 62 people using the service.
People's experience of using this service and what we found
People were supported safely. Staff had a good understanding of safeguarding and acted in people's best interest where necessary. People had clear guidance in their care plans and staff followed this to keep people safe.
Staff were recruited safely. There were enough staff to enable people to receive person-centred care. There were various types of activities available, including trips out and a combination of indoor activities, so people could choose which they would prefer.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a clear staffing structure within the service and staff were clear about their roles and responsibilities. Staff told us they worked well together using a “whole team approach." The service worked well with external health care professionals, and we saw referrals were made to specialist care services where appropriate.
Staff spoke highly of the leadership of the service; and described it as “10 out of 10.” Staff told us there were opportunities for professional development. We received mostly positive feedback from relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 5 June 2023).
At the last inspection we recommended the provider review and monitor the management, auditing, and oversight of medicines, to ensure shortfalls, errors and omissions are consistently identified. We found the provider had made improvements at this inspection.
Why we inspected
The inspection was prompted due to concerns received about personal care and pressure area care. We were also informed of an allegation of physical abuse and neglect. A decision was made for us to inspect and examine those risks.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well led sections of this full report.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.