• Care Home
  • Care home

Carisbrooke Manor

Overall: Good read more about inspection ratings

Carisbrooke Manor Lane, Old Barn, Scunthorpe, Lincolnshire, DN17 2AA (01724) 289555

Provided and run by:
Kapil Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 7 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert had experience of dementia care.

Service and service type: Carisbrooke Manor is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was unannounced.

What we did: We looked at information sent to us since the last inspection such as notifications about accidents and safeguarding alerts. Providers are required to send us key information about their service, what the service does well and improvements they plan to make. This information helps support our inspections.

We contacted the local authority commissioning and safeguarding teams and the local Healthwatch England. Healthwatch England are an independent organisation who listen to people's views about local services and drive improvement by sharing those views with organisations who commission, deliver and regulate health and care services. We also sought feedback from professionals who worked with the service. We used all this information to plan our inspection.

Some people who used the service were unable to tell us about their experiences. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. During the inspection, we spoke with 10 people who used the service and six relatives to ask about their experience of the care provided. We also spoke with the provider's nominated individual, the registered manager, the deputy manager, the principal care worker, four other staff who worked at the service and two visiting professionals.

We looked at a range of documentation such as care files for four people and medication records for 10 people. We looked at other records for the management of the service such as recruitment, staff training, surveys and systems for monitoring quality.

Overall inspection

Good

Updated 7 March 2019

About the service: Carisbrooke Manor is a care home providing personal care and accommodation for up to 43 people aged 65 and over, some of who may be living with dementia. At the time of the inspection 33 people were living at the service.

People’s experience of using this service: People, relatives and staff told us Carisbrooke Manor had a very warm and homely atmosphere. People looked relaxed and comfortable. Staff cared about the well-being of people they supported and we received positive feedback about the kindness of staff. Relatives were warmly greeted and made to feel welcome. People were treated with dignity and their independence was promoted.

People told us they felt safe. Recruitment processes were robust and there were sufficient numbers of staff to make sure people’s care needs were met. Medicines were well managed. Equipment was checked regularly to make sure it worked properly. The home was clean and fresh. There was a renewal programme in place and plans to upgrade the laundry room had been prioritised.

Risks to people receiving care were assessed and kept under review. Staff had detailed information about how to care for people. We found the standard of person-centred information in people’s care plans had improved.

Staff were well trained and knowledgeable about their roles and the care people needed. People were supported with good nutrition and could access appropriate healthcare services.

People's rights were upheld. They were given choice and their decisions were respected. Where people did not have capacity to make decisions, they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service was consistently well-led. People felt able to raise any concerns and were confident they would be addressed. Staff felt well supported by the registered manager and we observed the staff team worked well together. The registered manager and provider completed a range of quality checks and audits of the service to make sure the care and support provided was of high quality. This supported the continuous improvement of the service.

Rating at last inspection: Good (Report published August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.