6 August 2013
During an inspection looking at part of the service
We inspected the home in January 2013 and again in May 2013. At these inspections we found that the service was not meeting the standards required relating to assessing and monitoring the quality of care provided. We found that people were at risk of unsafe or inappropriate care because systems designed to enable the registered person to regularly assess and monitor the quality of services provided were not effective.
When we visited in August 2013, we found that many improvements had been made and the provider was now meeting this standard. The staff we spoke with told us that they were aware of changes that had been made and there were now 'more checks made on a daily, weekly and monthly basis.' At the time of our inspection most people who lived at The Pines had gone out for the day so we did not speak to many people. One person living at the home told us that they had no concerns about the staff or their care at the home.