We carried out this review to check on the care and welfare of people using this service.On the day of our visit, we spoke with six people living in the home, two visiting family members, the manager, deputy manager, nursing staff, care staff and the activity organiser.
We used a range of methods to gather evidence about how well the service met the needs of people living there. Some people living in the home were very frail and found it difficult to verbally communicate. We spent time sitting with people in the lounge and dining room watching to see how they were supported, how staff spoke with them to ensure that they were treated with dignity. We found that staff treated people with kindness; they knew people as individuals and understood their personal needs and ways of communicating those needs.
We asked people about the care and support provided to them and looked at the care planning documentation to see what guidance was given to staff, to ensure that people received their care as they required to meet their needs. People spoken with told us that the care provided was 'first class. ' One person told us, 'They do a great job looking after me.'
We asked people about the quality of the food. Generally people said that the food provided was very good. We saw that people had home cooked food that was balanced to be nutritious and that people with special dietary needs had these catered for. One person told us how much they looked forward to their meals commenting, 'The food is very good.'
A visiting family member told us that the staff always make them welcome. They told us their relative's needs are fully met and that they always look well cared for. They stated they have no concerns about the home.
We spoke with people about activities and we were told there was 'plenty to do' at the home and they are 'never bored.' We observed the activity organiser sitting and chatting with people and saw some of the ladies were enjoying a manicure. One person told us, 'there is always something going on, but you are not forced to join in if you don't want to.'
People told us they felt safe and able to report any concerns they may have. One person told us, 'There's nothing to grumble about here.'
People confirmed that they were very happy with the service. They felt listened to and had a say in how the home is run.
When we looked around the home we saw people's rooms were clean and suitably furnished. People had been able to personalise their rooms and bring in small items of their own furniture if they wished. One person told us, 'This is my home now, I am very comfortable here.'
Staff spoken with told us that they were happy working there, that they received regular supervision to monitor their care practices and had access to training to keep their skills up to date.